Privacy Policy

Effective Date: 01.07.2025

Last Updated: 01.07.2025

EpiTrack ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our mobile application ("App"). We process your data in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is:

Advanced Coding Enterprise LLC
Email: office@ace-web.biz
Address: Sofia, Bulgaria

2. What Personal Data We Collect

We may collect the following personal data from you:

• Full Name
• Phone Number
• Location data – approximate or precise GPS coordinates when permission is granted

This data is collected directly from you through registration, app usage, or when you grant access to location services.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent – when you provide us with data voluntarily.
• Contract – when processing is necessary to fulfill our obligations to you.
• Legal Obligation – when required to comply with legal duties.
• Legitimate Interest – to improve services, prevent fraud, etc.

4. How We Use Your Information

We use your data to:

• Provide, operate, and maintain our App
• Respond to your inquiries or requests
• Improve user experience and app functionality
• Send important updates or notifications
• Comply with legal obligations

5. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy or to comply with legal obligations. When data is no longer required, it will be securely deleted.

6. Sharing Your Information

We do not sell or trade your personal data. We may share your data with:

• Service providers under strict confidentiality agreements
• Regulatory authorities, if legally required
• IT/security providers for operational support

7. International Data Transfers

If your data is transferred outside the EEA, we ensure adequate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions approved by the EU Commission.

8. Your GDPR Rights

You have the following rights under GDPR:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw consent at any time

To exercise your rights, contact us at office@ace-web.biz. You also have the right to lodge a complaint with a data protection authority in the EU.

9. Children’s Privacy

Our App is not directed to children under 13, and we do not knowingly collect data from them. If we become aware of such data, it will be deleted immediately.

10. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or loss.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted within the App and indicated with a new “Effective Date.”

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Advanced Coding Enterprise LLC
Email: office@ace-web.biz
Address: Sofia, Bulgaria