Terms of Use

Effective date: 01.11.2026

These Terms of Use (the “Terms”) govern your use of the EpiTrack mobile application (the “App”) and the website epitrack.eu (the “Website”), together the “Services”. Purchases from the EpiTrack online shop are governed by the separate Terms of Sale. How we handle personal data is explained in the Privacy Policy.

By creating an account or using the Services you agree to these Terms. If you do not agree, please do not use the Services.

1. Who we are

The Services are provided by Advanced Coding Enterprise LLC, Company ID (EIK) 202649498, registered address Burgas, zhk. Slaveikov, bl. 12, ap. 21, email support@epitrack.eu, phone +359 988 880 840 (“we”, “us”). VAT number: 202649498.

2. Important medical notice

3. Who can use the Services

• You must be at least 16 years old to create an account.
• You may keep a diary for another person (a patient profile) only if you are their parent or legal guardian or they have agreed to it. You are responsible for having that authority.
• You must provide accurate information and keep it up to date.

4. Your account

You can register with an email and password or with Google or Apple. Keep your login details confidential and do not share your account. You are responsible for activity in your account unless it was caused by our fault. Tell us immediately at support@epitrack.eu if you suspect unauthorised use.

You can delete your account at any time in the App (see how to delete your account). Deleting the account does not cancel a subscription bought through the App Store or Google Play – please cancel it in the store as well (see section 6.4).

5. Assistants, profiles and sharing

• When you add an assistant, a patient profile or a report recipient, you confirm that you are allowed to give us their contact details and to share the relevant health information with them.
• Assistants receive an invitation by email. When you record an episode and choose to notify them, they receive an alert with the episode details and, if filled in, information from the medical card (such as first-aid instructions, blood type and allergies). You decide whom to notify.
• PDF reports are sent to the email addresses you enter. Please check them carefully – we cannot recall a report that was sent to a wrong address.

6. Free features, EpiTrack Premium and subscriptions

6.1 What is free and what is Premium

Some features are always free (for example viewing your history, assistants and alerts, the medical card and medication reminders). Other features, such as recording and editing episodes, patient profiles, medications, documents and PDF reports, require EpiTrack Premium. The current list of features and prices is shown in the App before you buy. We may change which features are included in each plan; if a change reduces the features of a subscription you have already paid for, it will apply only from your next renewal, and you can cancel before then.

6.2 Free trial

New accounts may receive a free trial (currently one month). A free trial is available once per person and per account. Unless you cancel at least 24 hours before the trial ends, the subscription you selected starts automatically and is charged by Apple or Google.

6.3 Purchase, billing and automatic renewal

• Premium is sold as a monthly or yearly auto-renewing subscription through the Apple App Store or Google Play. The purchase is processed by Apple or Google, using the payment method in your store account, under their terms.
• The price, including VAT, is shown before you confirm the purchase. The subscription renews automatically for the same period at the then-current price unless you cancel it at least 24 hours before the end of the current period.
• If the price changes, Apple or Google will notify you in advance and, where the law or store rules require it, ask for your consent before the new price applies.

6.4 Cancellation and refunds

• You can cancel at any time in your store account: on iPhone – Settings → [your name] → Subscriptions; on Android – Google Play → Profile → Payments and subscriptions → Subscriptions. After cancellation Premium stays active until the end of the period already paid.
• Refunds for purchases made through the App Store or Google Play are handled by Apple or Google under their refund policies. You can request a refund at reportaproblem.apple.com or through Google Play.
• Right of withdrawal (consumers in the EU): you have the right to withdraw from a subscription contract within 14 days of the purchase without giving a reason. By starting the subscription you ask for Premium to be provided immediately; if you withdraw, you may be charged a proportionate amount for the period already used. The free trial is not charged. To withdraw, use the refund options of Apple or Google or contact us.
• These Terms do not limit your statutory rights as a consumer.

6.5 Gift codes and complimentary access

Premium gift codes bought in our Shop can be redeemed at epitrack.eu/redeem or in the App. A code adds Premium time to the account into which it is redeemed, can be used only once, has no cash value and must be redeemed within the period stated on it (currently 24 months from shipping). We may also grant complimentary Premium access, for example to partners or for support reasons.

6.6 When Premium ends

Your data is not deleted when Premium ends. You can still view your history and use the free features; recording and editing data that requires Premium becomes available again when you renew.

7. Acceptable use

You agree not to:

• use the Services unlawfully or to harm, harass or deceive anyone, including by adding people as assistants or recipients without a legitimate reason;
• upload content that is unlawful, infringes the rights of others or contains malware;
• attempt to access other users’ data, interfere with or overload the Services, or bypass security or subscription checks;
• copy, modify, reverse-engineer or resell the App, except as allowed by mandatory law;
• use automated means to access the Services, except for the official App.

We may suspend or close an account that seriously or repeatedly breaches these Terms. Unless urgent action is needed to protect other users or the Services, we will warn you first and tell you the reason.

8. Your content

You remain the owner of the information, photos and documents you enter (“Your Content”). You give us a non-exclusive, free licence to store, process, display and send Your Content only as needed to provide the Services to you – for example to show it in the App, to send alerts and reports you request and to make backups. This licence ends when you delete Your Content or your account, subject to the backup periods in the Privacy Policy. You are responsible for the accuracy of Your Content and for having the right to upload it.

9. Our intellectual property

The App, the Website, their design, texts, graphics, logos and the “EpiTrack” name are owned by us or our licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control for your personal, non-commercial use, in accordance with these Terms and the rules of the App Store or Google Play.

10. Availability and changes to the Services

We work to keep the Services available and secure, but we do not guarantee that they will be uninterrupted or error-free. We may carry out maintenance, update the App and add, change or remove features. Some features may require the latest version of the App or of your phone’s operating system. If we decide to discontinue the Services, we will give you reasonable notice so that you can export your data, and refund the unused part of any prepaid period where the law requires it.

11. Third-party services

The Services rely on third-party services, such as Apple, Google (Firebase, Google Play), email and SMS providers and couriers. Their availability is outside our control, and their own terms apply when you use them directly (for example, when you sign in with Google or Apple or buy a subscription).

12. Liability

• We provide the Services with due care. Because of the nature of the App (see section 2), we are not liable for damage resulting from reliance on the App instead of medical advice or emergency services, or from alerts and reminders that were delayed or not delivered for reasons outside our control.
• We are not liable for indirect damage, such as lost profit, to the extent permitted by law.
• Nothing in these Terms excludes or limits our liability for damage caused intentionally or by gross negligence, for death or personal injury, or any other liability that cannot be excluded under Bulgarian law (including Art. 94 of the Obligations and Contracts Act) or under mandatory consumer-protection law.

13. Ending the contract

You can stop using the Services and delete your account at any time. We may end the contract with 30 days’ notice, or immediately if you seriously breach these Terms or if required by law. Sections 8 (as far as backups are concerned), 9, 12 and 16 continue to apply after the contract ends.

14. Additional terms for the iOS App (Apple)

If you downloaded the App from the Apple App Store, the following also applies:

• These Terms are concluded between you and us only, not with Apple Inc. (“Apple”). We, not Apple, are solely responsible for the App and its content.
• Your licence to use the App is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may also be accessed by other accounts associated with you through Family Sharing.
• Apple has no obligation to provide maintenance or support for the App.
• If the App does not conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the App, if any; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility, to the extent they are not excluded by these Terms.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the App or your possession and use of it, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims under consumer protection, privacy or similar laws.
• In the event of a third-party claim that the App or your use of it infringes that third party’s intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement and discharge of that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Questions, complaints or claims about the App should be sent to us using the contact details in section 1.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple has the right to enforce these Terms against you as a third-party beneficiary.
• You must comply with applicable third-party terms (for example, your mobile carrier’s terms) when using the App.

15. Changes to these Terms

We may change these Terms for valid reasons, such as changes to the Services, the law or security requirements. We will notify you of material changes in the App or by email at least 30 days before they take effect (unless a shorter period is required by law or security). If you do not agree, you can delete your account and cancel your subscription before the change takes effect. Continuing to use the Services after that date means you accept the changed Terms.

16. Applicable law and disputes

These Terms are governed by Bulgarian law. If you are a consumer living in another EU country, you also keep the protection of the mandatory provisions of the law of your country. We will try to resolve any complaint amicably – please write to support@epitrack.eu. Consumers may also contact the Commission for Consumer Protection (Комисия за защита на потребителите, kzp.bg) or an alternative dispute resolution body listed there. Disputes that cannot be resolved amicably will be decided by the competent Bulgarian court, or by the court of your place of residence where mandatory law gives you that right.

17. Final provisions

If any provision of these Terms is invalid, the rest remains in force. These Terms are available in Bulgarian and English; in case of discrepancy the Bulgarian version prevails, unless mandatory law provides otherwise.

18. Contact

Advanced Coding Enterprise LLC, Burgas, zhk. Slaveikov, bl. 12, ap. 21
Email: support@epitrack.eu · Phone: +359 988 880 840